FAQ
DELIVERY
Free Delivery
Delivery is free in France if you purchase over €250. If your basket is less than €250, the shipping cost is €35. Consult free shipping for other countries in check out.
Delivery Time
Typical delivery within 5 working days for in-stock items (metropolitan France).
For bulky items and those with the status "Available on order," please contact us to check the delivery time (commerciaux@sdec-france.com).
In case of emergency, contact us (commerciaux@sdec-france.com) to validate your need and organize your order.
For bulky items and those with the status "Available on order," please contact us to check the delivery time (commerciaux@sdec-france.com).
In case of emergency, contact us (commerciaux@sdec-france.com) to validate your need and organize your order.
AVAILABILITY
Which products are available?
Which products are available?
However, there are products that are manufactured on specific requests and obviously cannot be in stock; for these products, there is the production time plus arrival time and in some cases customs clearance, etc.
Before ordering, to avoid later misunderstanding, please check availability.
In case of doubt or emergency, do not hesitate to contact us to verify availability (commerciaux@sdec-france.com)
However, there are products that are manufactured on specific requests and obviously cannot be in stock; for these products, there is the production time plus arrival time and in some cases customs clearance, etc.
Before ordering, to avoid later misunderstanding, please check availability.
In case of doubt or emergency, do not hesitate to contact us to verify availability (commerciaux@sdec-france.com)
TAXES
VAT
If you are VAT registered in the European Union and have a VAT number issued by an EU member state, the invoice is tax-exempt.
If you do not have a VAT number or if the VAT number is not registered with the European Commission, the destination country's VAT will be added to the price.
When placing the order, enter your VAT number; the website will automatically check with the European Commission's database. If VAT is added to the price, then your VAT number is not correct or not present in the European Commission's database.
If you do not have a VAT number or if the VAT number is not registered with the European Commission, the destination country's VAT will be added to the price.
When placing the order, enter your VAT number; the website will automatically check with the European Commission's database. If VAT is added to the price, then your VAT number is not correct or not present in the European Commission's database.
PAYMENT
What payment methods do you accept?
We accept various payment methods, including credit/debit cards and bank transfers. Specific options may vary depending on your location.
ORDERS & RETURNS
How can I track my order?
Once your order is dispatched, you will receive a tracking number by email. You can use this number on our website to track the status of your shipment.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase. Items must be in their original condition. Some items may not be eligible for return due to hygiene reasons.
How can I modify or cancel my order?
Please contact our customer service immediately if you need to modify or cancel your order. Once an order is processed, we may not be able to make changes.
How do I report a problem with my order?
If you encounter any problems with your order, please contact our customer service team with your order number and the details of the issue for prompt assistance.
GENERAL
Are my personal details secure?
We prioritize your privacy and security. Our website is encrypted, and we adhere to strict data protection regulations to ensure the security of your personal information.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase. Items must be in their original condition. Some items may not be eligible for return due to hygiene reasons.